How can I terminate my contract?
Please send us either a signed letter (as pdf) or an email containing
- The name of the person requesting the termination
- Your company's e-mail signature (company name, address etc.)
- The explicit request to terminate your contract with us
- The PSPID (the name of your account on our platform)
Use our email template to help you with this
If you send your cancellation by e-mail, the sender e-mail address domain must be identical to the one in the Back Office (Configuration > Account > Your administrative details > Administrative e-mail address).