How can I terminate my contract?



Please send us either a signed letter (as pdf) or an email containing

  • The name of the person requesting the termination
  • Your company's e-mail signature (company name, address etc.)
  • The explicit request to terminate your contract with us
  • The PSPID (the name of your account on our platform)

Use our email template to help you with this

If you send your cancellation by e-mail, the sender e-mail address domain must be identical to the one in the Back Office (Configuration > Account > Your administrative details > Administrative e-mail address).