Technical and organizational security measures
The scope of this document covers the following entities: Worldline eCommerce Solutions’ entities (WeCS) and Worldline Financial Solutions SA/NV (WFS). Both are later referred to in the document as Worldline.
Organisation of Information Security
Worldline has an information security office that has been ratified and is supported by senior management and ensures that its information security personnel are competent in information security. Measure(s) include(s):
- Worldline established an information security office with expertise in the different domains of information security
- Members of the information security office have a full-time responsibility for information security
- The information security office reports directly to an Worldline senior management member
- Worldline security office has developed a comprehensive set of information security policies, approved by senior management and disseminated to all Worldline workers
- Worldline security policies and procedures are reviewed at least annually and updated when required
- Worldline workers are given training on information security, compliance and data privacy topics and must take and pass a test on information security at least annually
Information Security Management System
Worldline has an ISMS (Information Security Management System) in place to evaluate risks to the security of personal data, to manage the assessment and treatment of these risks and to continually improve its information security. The security controls and activities are implemented in a business as usual approach. Measure(s) include(s):
- Worldline has deployed an ISMS to manage security professionally and its ISMS has been inspired and based upon industry best practices, frameworks and standards such as the Payment Card Industry Data Security Standard (PCI DSS), ISO/IEC 27001:2013.
Physical Access Security
Limitation of the physical access to Worldline systems and data to only authorized Worldline workers. Measure(s) include(s):
- The payment platform is hosted at a professional, production data center with a defined and protected physical perimeter, strong physical controls including access control mechanisms, controlled delivery and loading areas, surveillance and 24x7x365 guards
- The production data center and its equipment are physically protected against natural disasters, malicious attacks and accidents
- Only authorized representatives have access to the production data center premises, all datacenter accesses are logged
- The data centers are located within European Union
- A camera system (CCTV) monitors all entrances and operational areas within the data center; the recording must use a time synchronization mechanism and be retained for one month
- Desks and workplaces are left clean by Worldline workers when leaving the office in accordance with the clean desk policy
- Secure printing has been implemented to avoid unauthorized access the print-out on the server.
System Access Security
Access to Worldline systems and platforms are only used by authorized, authenticated users. Measure(s) include(s):
Access to Worldline production environment is granted only to authorized Worldline workers (the authorized persons)
Access are limited as required for those authorized persons to fulfil their function
Multi-factor authentication is required for access to Worldline production environment
All access granted as “user” to Worldline production environment require a unique and personal identifier (a “user account”)
Any mobile devices (laptop, USB key,…) must have disk encryption protection in place in order to protect against data leakage when such a device is stolen or lost
The Worldline password policy and acceptable usage policy prohibits the sharing of passwords, re-use of personal non-work related password and requires passwords to be changed on a regular basis and default passwords to be altered. All passwords must fulfil defined minimum requirements and are stored in encrypted form.
Each computer has a password-protected screensaver that is activated upon a specific time of inactivity
The production environment is equipped with multiple layers of security controls such as firewalls, web application firewall, intrusion detection systems, intrusion prevention systems, file integrity monitoring, etc.
Network access control must be implemented in order to avoid un-trusted device to connect to the privileged network segment having access to the Worldline information systems
All of the production systems (including network equipment) are logging into a central log server
All Worldline production systems must be set to log key & critical events. These logs must be centralized, appropriately secured and kept for a minimum of 12 months.
User lifecycle management procedures have been implemented to assign, deploy user rights in alignment with the specific assign function and revocation user rights and deactivation of user account upon leaving the company.
Access Authentication to the environment hosting the information systems is based on a two-factor authentication mechanism.
Worldline has implemented a formal change management program with a change advisory board (CAB) that evaluates, approves or rejects changes. The CAB is led by a change manager and consists out of members from different departments, such as research & development, security, operations, etc.
Persons entitled to use data processing systems gain access only to the data that they are authorized to access. The authorized persons need to be trustworthy and need to handle the data in accordance with their classification. Measure(s) include(s):
- Data access is granted by the “Need-To-Know and Need-to-Use” principles in alignment with the job function/role.
- The production environment is separate from the development, integration and testing environment.
- Worldline employs data minimization principle and where appropriate and practical, pseudonymizing is used to reduce the likelihood of inappropriate access to personal data.
- Information is disposed of in accordance to its classification level and by following the established procedure(s)
- Worldline will perform background verification on all employees. Worldline shall be required to perform the following background verification checks on all employees recruited/hired with access to any assets before they start work activities]:
- Proof of legal right to work;
- Proof of legal address;
- Identity verification (passport or similar document);
- Confirmation of claimed academic and professional qualifications;
- Verification (for completeness and accuracy) of the applicant’s curriculum vitae;
- Criminal record or review;
- Certificate of Good Conduct or an equivalent certificate depending on the country, from the relevant police authority
Prevent data from being read, copied, altered or deleted by unauthorized parties during transfer. Measure(s) include(s):
Customer access to the payment platform and end customer (card holder) payment request are protected through strong encryption protocols and ciphers; e.g. HTTPS with Transport Layer Security (TLS)
The strength of the TLS is closely monitored, so that no weak ciphers and protocols are allowed.
Data is exchanged based on secure protocols agreed between Worldline and the Financial Institutions.
Prevent systems from being compromised by reducing the attack surface using vulnerability detection and timely system patching. Measure(s) include(s):
Worldline will establish and maintain up-to-date protection against malicious code.
The Worldline systems must be patched on monthly basis. A risk-based approach can be used with high risk security patch being installed within a month and medium risk security patch within three months.
Where updates cannot be applied to a system, Worldline deploys appropriate security countermeasures to protect the vulnerable systems.
The Worldline systems have a firewall enabled and configured according to standards.
Worldline has controls in place to ensure that the ability to use USBs or portable media is restricted. Monitoring controls must be in place to detect and block (where appropriate) the use of USBs or portable media.
Worldline performs internal network vulnerability scans on a regular basis.
Penetration tests are performed on a regular basis.
Secure Development Life Cycle
Prevent against unauthorized, malicious code and ensure robust and secure applications through implementing a secure development life cycle (SDLC). Measure(s) include(s):
Worldline will develop software and systems upon Secure Software Development Lifecycle (SDLC) guidelines. The guidelines are based on industry standards and/or best practices, and include (but are not limited to):
No production data (Live PANs) is used during testing and development.
All source code must be reviewed prior to release.
Change control processes and procedures will be followed for all changes to software and systems.
Test and development environment will be separate and appropriate access controls will be enforced.
Code reviews are performed by someone other than the developer of the code to allow for an independent and objective review.
Code reviews ensure code is developed according to secure coding guidelines and PCI DSS requirements.
Developers must be trained in secure coding best practices and frameworks.
All code changes are documented and monitored and can be linked to the developer that initiated the code changes.
The objective(s):In the event of any security breach of personal data, the effect of the breach is minimized and the stakeholders are promptly informed. Measure(s) include(s):
Worldline maintains an up-to-date incident response plan that includes responsibilities, how information security events are assessed and classified as incidents and response plans and procedures.
Worldline logs administrator and user activities at the production data center to provide evidence in the event of an incident.
The clocks of all systems at the production data center are synchronized to a reference time source to support time tracking of activities and logs in the event of an incident.
Worldline regularly tests its incident response plan and learns from tests and potential incidents to improve the plan.
- In the event of a security breach, Worldline will notify the impacted stakeholders within an acceptable time after becoming aware of the security breach.
Provide a service in alignment with industry rules and regulations. Measure(s) include(s):
- Worldline conducts regular internal and external audits of its security
- Worldline takes reasonable steps to ensure that Worldline workers are aware of and comply with the technical and organizational measures set forth in this document.
- Worldline provides awareness training for Worldline workers to educate them on different topics such as compliance, security, PCI DSS, etc.
- Worldline conducts at least quarterly application vulnerability scan penetration tests on the payment platform.
- Worldline will maintain its security certification such as PCI DSS.
Ensure a high-available service to the customers and reduce platform outages and/or downtime. Measure(s) include(s):
- Worldline uses a high level of availability at the production data centers so that a failure of a single system or component is unlikely to impact general availability.
- The production platform is deployed over multiple data centers within Europe.
- The production data center has multiple power supplies, generators on-site and with battery back-up to safeguard power availability to the data center.
- The production data center has multiple access points to the Internet to safeguard connectivity.
- The production data center is monitored 24x7x365 for power, network, environmental and technical issues.
- Worldline has a business continuity plan (BCP) and a disaster recovery plan (DRP) which are tested at least annually.
Worldline delivers payments services that are compliant with state of the art data security standards in the payment industry: PCI DSS.
PCI DSS includes a large set of security requirements and controls which are implemented and run on a regular basis.
These security controls aim to keep a constant high security level on the payment platform, which leads to optimal protection for transactions and data.
Phishing is a derivative of the word "fishing". The replacement of the 'f' by 'ph' is probably based on an abbreviation of the expression "password harvesting fishing".
Phishing operators use e-mails, hypertext links and Internet pages to redirect you to fake websites where you will be asked to disclose confidential data such as your bank account details or credit card number. A malicious e-mail generally asks you to confirm your password, bank details, account numbers, credit card details or other similar data by clicking on a link contained in the message. This link then directs you to a fake page with an address that is almost identical to that of the original site.
- Be careful with e-mails.
- It is very easy to fake a sender's address: the author of the e-mail you receive is not necessarily the service provider you believe it to be.
- Do not reply to e-mails asking you to enter personal data. Service providers such as Worldline, banks, credit card issuers, etc. will never ask you to disclose your password, credit card number or other personal information by e-mail.
- Enter links manually. Do not click on any links contained in suspicious messages: enter the URL address manually (for example, the address of your bank, the Worldline platform) or look for it in your Favourites. Links contained in fraudulent e-mails can direct you to fake websites. The differences in the URL addresses are often very difficult to spot. The appearance of the site can also be deceptive.
- Check the encryption of Web pages. Before entering any of your personal details in a website, check that the site encrypts personal data by looking for https ("s" for secure) in the Web address and a closed padlock or non-broken key icon in your browser. Unfortunately, the padlock icon (and the key) can be forged on certain systems. Check that you are actually on the site you think you are on by double-clicking on the padlock icon to display the site's certificate. Make sure that the name on the certificate and the name in the address bar are the same. If the names are different, you could be on a fake site.
- Check your bank and credit card statements regularly.
- Upgrade your computer's security: Enable an anti-phishing filter to identify fraudulent sites before you visit them. Some browsers (e.g. Internet Explorer) have this kind of filter. Otherwise, you can install it as a toolbar. Regularly apply the latest security fixes for your operating system and the software installed on your computer. Install a firewall. Install anti-virus software and keep it up to date.
What should you do if you become a victim of phishing?
If you think you have received a phishing e-mail, proceed as follows:
- IMMEDIATELY change the passwords and/or PIN codes for the online account with the company whose identity has been usurped.
- SEND the fraudulent message to the company in question. It will generally have a special e-mail address to notify any such attacks. For example, if you receive a phishing e-mail relating to Ingenico e-Commerce Solutions, send it to us via our contact form.
- NOTIFY the phishing attempt to the relevant authorities (local police, Internet Fraud Complaint Center, Anti-phishing working group).
- RETAIN all PROOF of the fraud. In particular, in the event of a phishing attempt using an e-mail, do not delete the e-mail, since it contains, hidden in the header, the information required to trace the source of the attempt.
Worldline and communications:
- Ingenico e-Commerce Solutions (previously Ingenico ePayments) non-commercial e-mails are always sent from the ingenico.com domain.
- Worldline will never ask you to disclose your personal financial data or other personal information (password, credit card number, bank account number, etc.) by email.
- Worldline will never request any merchant to perform a payment operation (please note, however, that in some specific cases when you have reached out to us for an ongoing transaction issue, we can ask you to perform again the failed operation).
- Worldline will never disclose by e-mail any full credit card number.
Payment Confirmation e-mails sent by the Worldline platform will never contain any attachment.
For further information:
Ingenico Group comprises of three divisions: Ingenico Smart Terminals, Ingenico Payment Services and Ingenico ePayments. Through our comprehensive range of smart terminals, payment services and mobile solutions, we facilitate merchants’ in-store and online payments acceptance.
Now known as Ingenico ePayments, Ogone was a leading pan-European online payment services provider, which was acquired by Ingenico Group in 2013 and merged with GlobalCollect in 2015 to become Ingenico ePayments.
To honor Ogone’s significant legacy and its name, the term Ogone is now used to describe Ingenico ePayments platform, which includes Ingenico Collect, a one-stop payment solution that enables merchants to offer preferred payment methods in many different countries, without the hassle of having to open multiple bank accounts or form new legal entities.
With its Ogone platform and other offerings, Ingenico ePayments goes beyond payments by offering global consultancy services on topics including local regulations, regional payment customs and preferences, and fraud and compliancy.
Today, Ingenico Payment Services is a separate division of Ingenico Group that provides merchants with a comprehensive range of centralized and secure in-store transaction management services. Ingenico Payment Services ensures end-to-end security, control and monitoring of merchants transactions thanks to a centralized payment solution dedicated to organized retailers.
In addition, Ingenico Payment Services has a full range of customer loyalty solutions to increase merchant revenue, including: loyalty card programs and loyalty program management, prepaid cards and gift card management, customer data analysis and marketing campaign management.