The amount of charged transactions on my monthly invoice is different from what I get when I extract a transaction list in the Back Office. Why?

You can reconcile the amount of charged transactions from your invoice with the Back Office transaction list by following these steps:

  • In the Back Office, go to “Configuration > Users > Edit on your user > Electronic Reporting for this User”.
  • Check the following settings are set as follow:
    • Structure: Select either Extended / File management / Dynamic
    • Thick the box “With Column Headers”
  • Click on SUBMIT

    ElectronicReporting
  • Go to “Operations > Financial History
    A transaction may have undergone different operations. You may perform several maintenance operations on a single transaction (ie refused, authorisation and refund).
    As you are charged per billable operations (see below) and not per transaction, “View transaction” is not the right choice (which will only list the last operation performed on a transaction).
  • Fill in the following fields in the form
    • Payment date: Enter the first and the last day of the month the invoice has been issued for
    • Charging method / Card type: Select “All”
    • Status: Flag “Refused”, “Authorised”, “Requested”, “Refunds”
    • Detailed list: YES

      TxOverview
  • Click on DOWNLOAD LIST
  • In the resulting list, apply the following filters for the respective column to keep the billable operations:
    • STATUS: Filter for only 2, 5, 8 and 9. These are the equivalents to “Refused”, “Authorised”, “Refunds” and “Requested”
    • ACTION: Filter out values "DCP", "SAL" and "SAS". These refer to data capture operations on status 5 transactions that we do not charge.

      The resulting amount of operations per transaction should match with the amount on your invoice.

If you cannot reach a match, please contact our customer care team. They are happy to resolve the inconsistency for you, as pricing specific to your contract and / or subscription might impact the calculation method.

Please note that we archive transactions older than 540 days (= 18 months). Therefore, make sure to perform your reconciliation before transactions have been archived.